Archive for the 'Business Services' Category

Virtual Receptionist Of Your Office

If you want to do serious business, you have to take care of every single detail.
And customer service is one of the most important aspects requiring professional
and serious approach.

When the customers call your office, they want to be served immediately by
a person who understands their needs. This makes you company’s work effective
and trustful.

Customers will simply get over the idea of working with you, if they are put
on hold or get into voice mail whenever they call. To prevent this, you need
to provide with a quality customer service.

Outsourced call centers can be a perfect solution and can save up a lot of
resources usually spent on hiring and training a customer service personnel.
A call center can be the best solutions for your company regardless the type
of industry you’re in: government, higher education, information technology,
property management, healthcare and so on.

An outsourced call center can organize your customer service with the help
of virtual receptionists and help desk services. Your customers will be able
to contact them 24 hours a day, 7 days a week and get professional answers.
These receptionists will answer customer calls and e-mails and will immediately
provide with all the important information they need.

Before the virtual receptionist takes up the job, the outsourced call center
does a research on your business to know what your customers need and what you
can offer them. Based on this research, the company will provide the best trained
professionals, who are well aware of your business and can give meaningful and
professional answers to your customers

With the services of virtual receptionists your customers will be satisfied
and their questions will not remain unanswered. Remember, that the key to successful
business is customer satisfaction and you need to spare no efforts to achieve
and maintain it.

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submit on March 25th 2010 in Business Services

Portable Stages for Outdoor Performances

Every professional performance requires a quality staging system. However, there is more to designing a stage than the platform itself. Whether you’re designing a stage for a fashion show, concert or live theatre performance, you will need to ensure that you have all of the right accessories and equipment to handle the demands of the specific event, from lighting truss systems to raised seating areas.

Milosgroup offers a wide range of staging system accessories that can be used to customize your stage to fit the needs of the event. The company offers accessories to create catwalks, raised seating areas, stairs, hand-rails, chair stops and carts. Depending on the specific event, you can also build roof systems, rigging towers and crowd barriers. Along with portable truss systems and staging systems, Milosgroup also offer cell clamps. These handy clamps offer safe and secure solutions for mounting fixtures and other structures. For more information about stage system accessories, please visit http://www.milosgroup.com.

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submit on March 12th 2010 in Business Services

How to start a mini-helmet collection

Miniature helmets are a great way to collect and display autographs from your favorite athletes and celebrities if you or someone you love is passionate about sports autograph collecting. However, collecting mini-helmets can be overwhelming if you do not narrow the scope of your collection. For example, animal lovers may choose to collect cats, while doll lovers can choose to collect Barbie Dolls. Similarly, a sports fan interested in starting an autograph collection can select a specific team or the teams of a particular city or region.

Collecting these autographs creates unique and valuable pieces of memorabilia for personal use or profit. A properly displayed autograph makes a decorative addition to one’s home or office and preserves memories of your favorite athletes. After all, why spend the time and money purchasing mini-helmets and gathering autographs only to place them out of sight in plastic boxes of storage. Make the most out of your autographed mini-helmets and showcase them around your home or office by displaying them in high quality ball qube display cases.

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submit on December 3rd 2009 in Business Services

Customized customer support solution

If you’re thinking about outsourcing your answering services or call center services, it is important to find a company that will create a custom solution that is tailored to fit your business. For example, not all answering service companies are equipped or experienced to handle emergency calls.

The telephone answering service you use must have the knowledge and tools to handle your specific work load. Select an answering service company with experience in various professions and industries. When it comes to screening calls, for example, many companies offer more than just screening for urgent and non-urgent calls. You can receive comprehensive contact center solutions with services built to screen calls the way you need them to be screened.

Answering services are available for the following industries: customer support, help desk services, order fulfillment, referral services, event registration, subscription renewals, and literature requests. Select a company that offers a full range of answering service solutions, whether you need doctors answering service solutions or event registration services.

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submit on November 6th 2009 in Business Services

Columbine Health Systems launches telehealth monitoring system

Last month, Columbine Health Systems in Colorado launched a telehealth monitoring system at its Fort Collins and Loveland facilities designed to help patients with recurring or frequent medical problems better deal with their health challenges and avoid serious and expensive emergency medical treatments down the road.

The customer support services program is designed to target senior citizens, with a goal of keeping the elderly in their homes and out of managed care situations.

“Our average age is around 85 years old,” said a company spokesperson. “It’s about helping them to better manage their health and doing it at home helps them be in charge of their life. They all want to stay in the least restrictive environment as long as possible.”

Each patient in the customer support solution receives a home monitoring system that allows them to check their own vital signs. These home units are hooked up to the telephone or an Internet connection, and feeds the basic information to a local call center, where nurses can monitor the results and call for emergency intervention if necessary or recommend appointments with doctors for less-serious conditions.

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submit on October 12th 2009 in Business Services

Who Invented Voicemail?

Voicemail has been an invaluable resource for many a call center solution for decades. But where did this technology come from? In terms of the “inventor” of voicemail, there is no real answer for that. It is, of course, impossible to prove who first came up with the concept that made the inbound call center system viable. If you are going by terms of who made a commercially useful product, invention of voicemail could be considered something of a tie between Xerox Palo Alto Research Center and IBM. However, commercially viable and commercialized aren’t the same thing. Voicemail became popular in the corporate sphere thanks to the efforts of Octel Communications. The first manufacturer to integrate voicemail with a PBX system was ROLM Corporation; this also played a major role in the commercialization of the technology. Now a corporate and call center staple, there were many “cooks” involved in voicemail’s invention.

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submit on August 27th 2009 in Business Services

The importance of proper extension cord maintenance

Many people just leave their electrical extension cords in a giant bundle somewhere. Perhaps it’s in a wad in the corner of their garage. Or maybe it’s in a big pile inside several wholesale plastic containers. No matter where, most people don’t put much thought into the care of their electrical extension cords.

And this is a problem, because improper storage of these items can be a significant problem. There are several reasons that people should take better care of their extension cords beyond keeping their houses and work areas clean:

  • Electrical fires: Electrical cords which have been damaged can be very dangerous if used. One simple short could start an electrical fire that might burn down an entire house or business.
  • Heat damage: Few people know that extension cords are very sensitive to heat. Storing them haphazardly in a hot area or near a heat source can melt the external cover or internal wiring.
  • Malfunctions: Beyond being dangerous, having an extension cord malfunction can be a major headache when you realize too late that the important piece of equipment won’t work because your cord is damaged.

One easy solution to this problem is a product like Pioneer Plastics’ CordGrip, which winds electrical cords and keeps them organized. It’s a wonderful piece of plastics injection molding that will keep your extension cords safe and secure.

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submit on August 26th 2009 in Business Services

Integrating an in-house and outsourced call center

An outsourced call center doesn’t need to be the only solution for a medical office. In fact, a growing trend in the industry is for in-house call centers to fill in the gaps in their customer support solution by turning to outsourcers to provide value-added extension services. Here are some of the valuable services that contracting with an outsourcer can provide to your call center:

  • Overflow support: Even with a well-planned internal call center, there will be times when the number of calls is greater than the capacity of the staff to handle them in an efficient manner. Phone answering services can be contracted to handle calls once they reach a certain threshold, avoiding overworking in-house staff and keeping callers on hold.
  • After hours support: Your in-house call center might be able to handle calls during normal business hours, but what about calls on nights and weekend? For a medical office, the caller on the other end of the line could have an emergency and not be able to wait for someone to return a voice mail message. An after hours answering service – especially one staffed by trained nurses – can help patients get medical help quickly anytime.
  • Foreign language support: With the demographics of the United States rapidly changing, it can be difficult to have staff available to handle questions in the wide range of native languages of your patients. Call centers can be set up to handle questions from speakers of specific languages to ensure they are getting the most accurate information possible.

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submit on August 13th 2009 in Business Services

Call Center Magazine

These days, there are magazines that cover pretty much every industry and interest. So is it much of a surprise that there is a publication dedicated to those looking to craft a better call center solution? Call Center Magazine is an online journal that is dedicated to providing information that professionals working in the customer contact arena can use to make their job easier. Both outbound and inbound call center professionals will find useful articles, tips, and research. The publication can also provide insight for those looking to outsource their call center — after all, it’s always better to make an informed decision. Past issues of the magazine dating back to 1999 are archived on the website for you to peruse. With so much helpful information available and no subscription fees to be seen, Call Center Magazine is a valuable resource for anyone looking to learn more about customer contact.

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submit on July 13th 2009 in Business Services

Should You Use a Virtual Call Center?

When it comes to contracting an answering service to handle overflow and/or after-hours calls, order fulfillment, literature requests, and more, there are several options, one of which is a virtual call center. A virtual call center is most often staffed by employees who work out of home offices around the country rather than in one central location.

There are a number of advantages and disadvantages to this model. On the plus side, the call center can provide cheaper labor because it doesn’t have to maintain an office. Informal research also suggests that work-from-home employees have more work experience, enjoy greater job satisfaction, and are more willing to help callers. On the other side, however, the lack of a structured work environment could, in some cases, also lead to a decrease in productivity and quality of service.

If you plan to contract a virtual call center, be sure to ask them about training, performance monitoring, and whether they offer analytics for you to track to ensure that the quality meets your standards. Be sure that the service provider can also scale the service based on your future needs. A virtual call center isn’t for every business, and performing due diligence is an unassailable component of making the right decision.

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submit on July 7th 2009 in Business Services