More than a virtual receptionist

Article written by MacXcess

Most people are under the assumption that most answering services train employees to work as a virtual receptionist. However, nothing can be further from the truth. Apart from the industry garnering years of experience across several verticals servicing clients that can be considered as small to medium, the industry by itself has developed into a sophisticated form of service, not excluding the technology that is involved.

Take for example, a medical answering service which takes calls from patients that are sick, hurt and in more cases than not, in a state of emergency. This requires expertise that matches the levels of a doctor and his in-house, and thankfully, some answering services are more than happy to rise to the challenge.

In cases of emergency, the only option for the patient is to visit the emergency room but for the rest of the issues that arise, guidelines are set so that one can personalize their responses to each customer

Call center companies that offer this service normally take calls promptly while also allocate enough manpower to take these calls 24 hours a day and seven days a week. And not only is the level of professionalism and expertise apparent but it also comes with the care that a patient desperately need in a time of crisis.

As you can see, the services provided are far more complex than you might think.

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publisher on July 28th 2010 in Business Services

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